WhatsApp Business

You can use WhatsApp Business to automatically notify your customers about their shipment and delivery status updates via WhatsApp messages. This allows for a seamless and real-time communication channel that boosts customer satisfaction and trust.

🔧 Setup WhatsApp Business Integration in TrackShip

Go to WP Admin > TrackShip > Settings > SMS Settings
Select WhatsApp Business from the “SMS gateways” dropdown.

Fill in the following fields:

• Access Token: Your Meta access token
• Sender Phone Number / Sender ID: Phone Number ID use as a Sender ID

📲 WhatsApp Business Integration Requirements

Before setting up the WhatsApp Business in TrackShip, ensure the following:

• You have a verified Facebook Business Account
• A phone number that is not currently linked to a personal WhatsApp account
• Admin access to Meta for Developers
• Approval to send WhatsApp messages using message templates

🛠️ How to Get WhatsApp Business Credentials

Step 1: Create a Meta App

1. Visit Meta for Developers
2. Log in using your Facebook account
3. Go to My Apps > Create App
4. Choose Business app type and click Next
5. Fill in required app info (App Name, Email, etc.) and click Create App

Step 2: Set Up WhatsApp Business API

1. Inside the app dashboard, click Set Up under WhatsApp
2. Follow the steps to:
   • Create a WhatsApp Business Account
   • Link a phone number
3. After setup, note:
   • Access Token – from the API Setup section
   • Phone Number ID – used as the sender ID

📌 Make sure to upgrade to a permanent access token for production use.

💬 Create WhatsApp Message Template

To send notifications, you must create and get approval for a WhatsApp Message Template in Meta.

Example Template – trackship

Template Name: trackship
Language: English (US)
Category: Utility → Custom

Template Body:

Hi {{billing_name}},
Your order no {{order_id}} is now {{shipment_status}}.
Thanks
Demo store

Variables:

• {{billing_name}}: Billing Name
• {{order_id}}: Order ID
• {{shipment_status}}: Shipment Status (e.g., In transit, Delivered)

Call-to-Action Button

• Type: Visit website
• Button Text: Track Order
• URL Type: Dynamic
• URL Format: https://yourdomain.com/ts-shipment-tracking/?tracking={{1}}

Note: TrackShip will automatically insert the correct tracking number in place of {{1}} when the message is sent.

About WhatsApp Business

WhatsApp Business is a free app built specifically for small businesses to connect with their customers. It offers tools to automate, organize, and respond to messages quickly — all within a familiar and user-friendly interface.