Email Notifications

The shipment emails will automatically trigger based on the shipment status and you can select for which shipment status to proactively trigger email notifications and customize the email content and display using email customizer with a live preview.

To enable and customize the shipment status email notifications, on your WordPress admin, Go to TrackShip > Notifications > Emails.

Please Note: The emails are sent from your WooCommerce store in the same way any other WooCommerce transactional emails is sent.

Available Shipment Emails

Shipment StatusDescription
In Transit The shipment is on the way, the shipping carrier accepted or picked up, and scanned the shipment.
Available for PickupThe shipment is available and awaiting pickup
Out for Delivery The carrier is about to deliver the shipment
On Hold The shipment is on hold
Failed Attempt Carrier attempted to deliver but failed, and usually leaves a notice and will try to deliver the package again.
Return To SenderShipment is returned to sender
DeliveredThe shipment was delivered successfully. Option to send one delivery email only when all the shipments for an order are delivered.
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Customize the Email Notifications

the Shipping & Delivery email notifications are fully customizable, you can edit the email templates and customize the email content using a customizer with a live preview.

The email customizer has 3 panels.

Content Type & Text

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Customizer Options

  • Enable the email notification – check this option to send automatic email notifications to your customers when shipments update to this Shipment Status
  • Email subject –  Choose the email subject. Available variables: {site_title}, {order_number}
  • Email heading – Choose the email heading. Available variables: {site_title}, {order_number}
  • Email Content – additional text after the email header. Available variables: {site_title}, {order_number}, {customer_email}, {customer_first_name}, {customer_last_name}, {customer_company_name}, {order_number}, {est_delivery_date}
  • Google Analytics link tracking – This will be appended to URL in the email content (e.g. utm_source=trackship&utm_campaign=out_for_delivery)

Tracking widget

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Tracking widget options

  • Tracker type –  Choose the Tracker type Progress bar, Icons, and single icon
  • Widget background color –  Choose the background color for the Tracking widget
  • Widget font color –  Choose the widget font color
  • Widget border color –  Choose the widget border-color
  • Links color –  Choose the link color in the tracking widget
  • Track button text –  Choose the Track button text
  • Button color –  Choose the track button color
  • Button font color –  Choose the Track button font color
  • Track Button radius –  Choose the Track button border radius.

Display Options

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Customizer Options

  • Display shipped products – to show/hide Product in the Shipment statuses email
  • Shipped products header text – change the text of shipped products header
  • Display product image – to show/hide Product images in the Shipment statuses email
  • Display shipping address –  to show/hide shipping address in the Shipment statuses email
  • Shipping address header text – change the text of the Shipping address

Tip! If you do not want your customers to view the shipping provider name and you want to change the display name and the shipping provider image on the order and shipment status emails, my-account section and on TrackShip’s Tracking Page – https://youtu.be/BKGXdr7-mtw

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