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Twilio Integration

You can use Twilio to send out the shipping & delivery SMS to your customers with tracking & delivery updates.

Setup Twilio SMS Integration

To set up the SMS notifications, on your WordPress admin, go to TrackShip > Settings, and click on the SMS settings panel:

  • Select Twilio from the list of SMS service providers
  • Add your Account SID, Auth Token, and Sender phone number (given to you by Twilio)

How to get your Twilio API Key:

  1. Login into your Twilio account.
  2. Copy your Account SID and Auth Token.
  3. Copy your phone number and put it as a Sender ID.
  4. You will have to enter your Account SID, Auth Token, and Sender phone number (given to you by Twilio) in your SMS Settings.

Setup Twilio WhatsApp Integration

  • For WhatsApp messages, your Account SID and Auth Token remain the same.
  • go to Messaging > Senders > WhatsApp Senders in the Console. Here, you can see the list of your WhatsApp-enabled Twilio phone numbers (senders). use this phone number as a Sender ID and put it as a Sender ID in your SMS Settings.

Twilio’s WhatsApp integration requires you to set up templates that will match the SMS message formats that you set in the plugin. They explain how to create the message templates on their documentation.

To send out WhatsApp messages from your WooCommerce store, you’ll need to create a template and get approval for each one of the shipment status messages that you enable.

You can copy the Message for each status and create a template and get approval,

Please note: If the format of the message is not the same as in a template, Twilio will not send out the WhatsApp message.

About Twilio

Connect with customers on their preferred channels—anywhere in the world. Quickly integrate powerful APIs to start building solutions for SMS and WhatsApp messaging, voice, video, and email.