Notification Center

The Notification Center in TrackShip enables merchants to create advanced alerts based on shipment status, length, carrier, and other customizable conditions. This tool helps streamline shipment management by ensuring that important updates and delays are promptly communicated.

Accessing the Notification Center

To access the Notification Center, log in to your TrackShip account, navigate to Stores, and select the settings icon for your desired store. Then, go to the Notification Center tab and click + Add Notification to create a new notification.

Setting Up a Notification

When creating a new notification, you can configure the following options:

• Notification Name: Enter a descriptive name, such as “Late Shipment for DHL.”
• Email: Specify the email address where alerts will be sent.
• Notification Status: Enable or disable the notification.
• Scheduled Time: Set a daily trigger time in 24-hour format.
• Rules: Define the conditions for the alert by combining multiple conditions using the AND operator or creating alternate rule groups with the OR operator.

Example Notification

Late Shipment for DHL:

This notification triggers when a shipment using DHL Germany exceeds a transit length of 10 days.

• Shipment length is 10 days.
• Shipping carrier is “DHL Germany.”

Late Shipment Example:

This notification triggers when a shipment exceeds a transit length of 8 days.

• Shipment length is 8 days.

Managing Notifications

After setting up notifications, you can:

• Enable or disable notifications using the toggle switch.
• Edit notification settings by clicking the gear icon.
• Delete a notification by clicking the trash icon.

This streamlined interface allows for easy adjustments to your notification preferences.

Key Features

• Late Shipment Alerts: Notify administrators when a shipment exceeds a defined transit time.
• Stuck Status Alerts: Notify administrators when a shipment remains in a specific status for a predefined number of days.

Using these features, you can address potential delays or issues proactively.

Advanced Rule Groups

For more complex scenarios, you can create advanced rule groups to monitor shipments based on multiple criteria. For example:

Rule Group 1:

• Shipment status is “In Transit.”
• Duration is greater than 5 days.

OR

Rule Group 2:

• Shipment status is “Out for Delivery.”
• Duration is greater than 3 days.

This configuration triggers notifications for shipments either in transit for more than five days or pending for more than three days.

With TrackShip’s Notification Center, you can enhance operational efficiency by staying informed about critical shipment updates in real time.