Shipment Status Reference

TrackShip’s tracking API unifies the shipment statuses across all the shipping carriers:

StatusDescription
Unknown The Tracking number is not valid or no package tracking info is available yet.
Pre TransitThe label is created and the shipping provider is about to pick up the package.
Label CancelledShipping label has been canceled for this shipment.
In TransitThe shipment was accepted by the shipping provider and its on the way.
Available for PickupThe shipment is ready to be picked up by the customer.
Out for DeliveryShipping carrier is about to deliver the shipment
Delivery FailureShipping carrier attempted to deliver the package but failed.
Return To SenderShipment is returned to sender.
DeliveredThe shipment was delivered successfully
On HoldThe shipment is on hold
ExceptionOther exceptions.
DeletedThis shipment has been deleted.
ExpiredThe package has no delivery updates for more than 2 months

TrackShip Statuses

StatusDescription
Pending TrackShipThis is a temporary status that indicated that the tracking info was sent to TrackShip and the first tracking data will update shortly. please try to refresh the orders admin in a few minutes.
Connection issueThis means that you got an SSL issue on your store, check the SSL Requirements for more details.
Invalid TrackingThe Tracking number you entered for this order returns invalid from the shipping provider.
Invalid CarrierThe Shipping Provider’s name is invalid for this tracking number.
Carrier UnsupportedTrackShip does not support this shipping provider, if your shipping software sends a different name than the one on TrackShip, you can map the shipping provider’s names on the Map Providers settings

On this page